CrisisNavigator: “Overcoming Typical Organizational Dysfunctions in Managing Crisis Communications”

Much crisis communication is pattern recognition. One of the key tasks of a crisis manager – wherever he or she may reside within an organization’s operation or among its advisors – is to anticipate what will happen next and to redirect resources so that what happens next is more likely positive. The challenge for crisis managers is to identify counterproductive behaviors early, and then to refocus an organization’s energies on more productive pursuits…

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