Senator Barack Obama yesterday announced an effort to deal with rumors in a timely way, to prevent them from taking hold and throwing his campaign off balance.

He’s right to be so concerned. Rumors can throw a presidential campaign off its game, and provide adversaries, critics, and opponents with a first-mover advantage that’s hard to beat. The last 20 years teach a great deal about the importance of effective rumor control.

The Secret of Quick Response

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A big red fish

While many of us feel comfortable with Pay Per Click (PPC) advertising, something like Pay Per Post (PPP) and Pay Per Vote blogging would probably make us feel quite uncomfortable and could disturb our sense of social media authenticity. Most of us have a blogroll we trust and turn to for wisdom on a regular basis. Could we still trust blog posts if Pay Per Post blogging could potentially corrupt social media?

Because blogs and social media web sites generate a lot of traffic, adopting social media tools has become a magic pill for increasing online rankings and amping up revenues.

But is adopting social media tools a magic pill or a red herring? And is a company that seeks lucrative deals in the black market of social media jeopardizing its reputation and creating mistrust among its stakeholders? Read more

Nixon JFK DebateThe 1960 televised debate between Vice President Richard M. Nixon and Senator John F. Kennedy was a turning point. It forever changed politics. The power of the visual image to emphasize sizzle over steak was initially a surprise to political scientists. Kennedy’s win, attributable to his superior performance in the debate, wasn’t supposed to happen.

And TV also changed the way Americans experienced the world. Suddenly, TV was the medium of social cohesion.

Cronkite JFK is DeadWe watched as Walter Cronkite wiped a tear and announced to a stunned nation that President Kennedy had died.

Moon LandingCronkite VietnamWe watched as Cronkite provided live commentary on the moon landing. And we watched as he pronounced the war in Vietnam unwinable. Vietnam became the first “living room war,” playing out on our TVs.

I believe that history will look back at the 2008 election and declare that it too represents a turning point. Read more

Network_smallThe New York Times reported yesterday that a blogger, editor and writer, Joshua Micah Marshall from the Talking Points Memo, has been named the recipient of the 2007 George Polk Award for Legal Reporting. The award honors his reporting of the firings of eight United States attorneys, and, according to the announcement, his “tenancious investigative reporting sparked interest by the traditional news media and led to the resignation of Attorney General Alberto Gonzales.” Quoted in the article, Marshal says, “I think of us as journalists; the medium we work in is blogging.”

The NYTimes article illustrates a few key trends:

  1. Further democratization of news. This is the “first Internet-only news operation to receive the Polk.” With today’s online media, journalism is further democratized, and people are reading, listening, sharing and following the news, no matter where it’s originating.
  2. No barriers. Internet-only news sites have the relative freedom of time and space to write continuing stories that build as the research and investigation builds, not just stories that start and end in one edition.
  3. We’re all in this together. This type of reporting combines three elements, pulling them together into one big picture: original reporting, reports from other news sites, and reports from readers. More on this in a minute.
  4. Influence goes both ways. And finally, blogs and online-only news sites are increasingly influencing the reporting of mainstream media publications. (See Brodeur’s survey summary from January 2008 on the influence of blogs on journalists.)

More on point 3: this style of journalism has been dubbed “link journalism” by blogger Scott Karp of the Publishing 2.0 blog, defined as “linking to other reporting on the web to enhance, complement, source, or add more context to a journalist’s original reporting.”

Karp’s discussion stems from the NYTimes ethics article on John McCain last week. JigSaw (via Jeff Jarvis at BuzzMachine) highlights how this kind of journalism makes reporting better, even for mainstream publications (and maybe especially when they get things wrong). In the context of a discussion that focused more on the reports and tips from readers aspect, Jarvis had previously described something like this as “networked journalism.”

This idea of networked journalism or link journalism goes beyond the “citizen journalist” phrase used to describe early bloggers, an idea that still puts the burden of production on a single individual or small group of individuals. Now, the new in news is as likely to come from the audience/readers of those blogs as from the bloggers themselves.

Photo credit: network by dsevilla

Cricket Batsman

Any cricket fans out there? I just got a crash course in the game this week and all because I read the book, Made to Stick, and found its contents virally adhesive …but I’ll get to that in a minute.

First, I’ll take this opportunity to inaugurate a regular segment of our blog called the “Sticky Wicket,” where we’ll offer little tidbits of crisis management counsel.

Tidbit No. 1. Always see the opportunity in crisis. It’s a batter’s game. Those of you who follow cricket will appreciate that companies (and individuals) facing down a crisis are forced to bat on a sticky wicket, much like cricketeers after a thunderstorm. What is a sticky wicket? In general parlance, it means a difficult and unpredictable situation. But it’s also cricket-speak for a wet, challenging playing field — ground that is mushy in places and hard and crusty in others. To quote the Wikipedia, batting under those conditions “… is awkward and sometimes hazardous, as the ball will spin and seam and there will be variable bounce.” Indeed, when a crisis looms, the real-life reputational match could prove not only difficult and embarrassing but season-ending. Or it could provide an unmatched opportunity for a strategic, steely-nerved batter to shine under adverse conditions and redirect his team’s fortunes.

We always counsel our clients to keep this second possibility in clear focus. For a real-life application of the theory, consider Jet Blue (for the record, not one of our clients) and its video apology. Although the apology is not without flaws or critics, the airline’s use of social media was a groundbreaking response to crisis generally appreciated by its customers and the public at large. It helped to put Team JetBlue back into the game.

Here’s another reason I like the cricket framework: the sports pundits say that the biggest difference between cricket and baseball is that baseball is a pitcher’s game (i.e., the pitcher takes center stage and is challenged by a series of batters), and cricket is a batter’s game (i.e., the batter becomes the focal point of the challenge as he deftly takes on a series of pitchers). Like cricket, crisis management is a batter’s game.

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Love is in the Airone-sky-lightness-of-being.jpgThere have been a number of developments in the media sphere this past week, some more high profile than others. What the following three do have in common is that mainstream media and social media are converging in ever increasing ways.

1. Yahoo! is feeling no love for Microsoft’s unsolicited takeover bid, and Rupert Murdoch’s News Corp. stepped forward to see if they could become the white knight to save Yahoo! In addition to the usual sources, I’ve been following the coverage over at All Things Digital. I particularly like the running coverage of the internal communications surrounding the deal, which is always a precarious balance during times like this. (And also illustrates that “internal communications” is increasingly an oxymoron.)

As a side note, I’m including this item for the week even though there’s been some debate whether Yahoo! is a media company, or something else. But that’s another discussion for another day…

2. For several years, we’ve heard that anyone and everyone can be a journalist. Now, we’re hearing that from journalists, which is a game-changing proposition. CNN launched a new, all user-generated news site called iReport.com this week. While CNN had been using user-generated submissions for a while (also under the iReport name), they only use items on CNN that have been selected and verified by an editor. The new site is all user-generated, all the time (with some minimal oversight for inappropriate content):

“Welcome to a brand new beta site for uncensored, user-powered news. CNN built the tools, you take it from there. All the stories here are user-generated and instant: CNN does not vet or verify their authenticity or accuracy before they post. The ones with the “On CNN” stamp have been vetted and used in CNN news coverage.”

As reported on Mediaweek.com, there are two competing angles to this development. On the one hand, using the CNN brand with unfiltered news risks damaging the credibility of the parent brand, which is “The Most Trusted Name in News,” (at least according to their tag line). On the other hand, as Jim Walton, president of CNN Worldwide, says in the article, “It starts with the audience…. Audiences are more and more comfortable participating in news. It’s a natural extension for us.” The question to be seen is if the balance between credibility and creativity will be possible.

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Target ad Target Corp. recently got into hot water over their response to a blogger, and the response at the center of the conversation/controversy is instructive in what companies should not do when responding to the blogosphere. The story is also a recent example (among many) of how mainstream media and social media have converged. The story started on the Shaping Youth blog, whose writer wrote to the company about concerns over this Target ad. The blogger contacted Target, and got this response:

“Thank you for contacting Target; unfortunately we are unable to respond to your inquiry because Target does not participate with non-traditional media outlets. This practice is in place to allow us to focus on publications that reach our core guest.

Once again thank you for your interest, and have a nice day.”

It’s no surprise that the company’s response – and the story – gained legs and started making its way around the blogosphere, and finally made the leap to mainstream media yesterday on the New York Times.

Side note: I’ve found it interesting that when I’ve talked about this story with different people, most poeple’s reaction is surprise – because it feels so uncharacteristic and out of brand character to them.

Dogs

The most memorable sock-puppet of 2007 was John Mackey, CEO of Whole Foods, who was revealed last year to have used a pseudonymous identity for more than seven years on an online message board. Mackey was not the first executive (or person from journalism, politics or the blogosphere) to have done what the New York Times defines as “creating a fake online identity to praise, defend or create the illusion of support for one’s self, allies or company.”

But with the coming of the New Year, we’ve already seen one of the first widely public cases of two people from a non-profit using an astroturfing campaign to anonymously promote their organization.

The organization is GiveWell, which was launched in 2007 and attempts to analyze the effectiveness of other charities, publishing its findings as a resource tool for potential donors. It received a flurry of attention on December 20, with stories in the New York Times and the Wall Street Journal among other media outlets, with some praising their approach and others offended by their harsh criticism of other charity review sites and charities themselves.

But the greater attention came after first one founder, Holden Karnofsky, and then the other, Elie Hassenfeld, admitted that they had used fake identities to promote GiveWell online. (You can see the overview of all activity relating to this crisis on the MetaFilter wiki here, and an example of Karnofksy’s posts on MNSpeak.)

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Footprints

The current run of presidential primaries, and the surprising (to some) results so far, has me thinking further ahead – not about the elections of ’08, but about the elections of say, 2024, when today’s college students will first become eligible to run for presidential office.

Specifically, how will the digital footprints left by today’s younger generation affect the leaders of all types – political, business, social – of tomorrow? How will elections and interviews for top jobs be different when everyone will have the opportunity to parse the candidate’s Facebook (or other) profiles and blog entries from their early years? Real life reputational effects of online behavior are absolutely already being felt, but the effects of the accumulation of years of online history have yet to be seen at the highest levels of leadership.

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