Displaying posts from the Crisis Management category
by Helio Fred Garcia This is my sixth in a series of guest blogs featuring my recently-graduated capstone (thesis) advisees in New York University’s Master’s in Public Relations and Corporate Communication. See my earlier posts: On Surviving Online Shaming by Maura Yates On the Power of Why in Business by Jocelyn Jiaxin Cao; On Wall […]
by Helio Fred Garcia To my Students: A Fourth of July teachable moment on framing — starting with why — and career management, on the 240th birthday of the United States of America. On June 7, 1776, the Second Continental Congress, meeting in Philadelphia, voted to separate from England; our own Brexit. It passed a […]
By: Iris Wenting Xue One key rule in crisis communication is: Make promises and then deliver them. In my last blog, I applied my 10C Model of Apologies to Volkswagen Then-CEO Martin Winterkorn’s Apology towards the Volkswagen Emission Scandal. And I promised to do the same with current U.S. CEO Michael Horn’s equivalent apology for […]
By: Iris Wenting Xue The fallout of Volkswagen’s emission scandal is occupying headlines around the world. This Monday, Volkswagen said it would recall 1950 diesel cars in China to fix the defeat device software that was installed to pass the emission test. Last Thursday, Volkswagen issued a public apology in South Korea and vowed to […]
Ten years ago today Hurricane Katrina made landfall. The rest, as they say, is history. On the tenth anniversary of the flood, we have the opportunity to learn from the mistakes of that bungled response and to re-commit to the discipline of effective crisis response.
I monitored the hurricane and flood and then deployed to New Orleans in the second week as part of a corporate response to the disaster. I saw first hand the consequence of the government’s ineffective handling of the crisis.
I’ve been in China for just over a month, the last two weeks of which were spent on book tour in connection with the publication of the Chinese edition of The Power of Communication. The concepts from the book and the best practices and principles applied by Logos Institute for Crisis Management and Executive Leadership have been very well received by both academic and business audiences here.