Crisis Simulations: Why practice can make all the difference

Imagine taking your driver’s test without ever having driven a car or taken a driver’s education course. You’d more likely end up straddled on a curb with a dented bumper than passing the test with flying colors, right? Had you practiced beforehand, you almost...

The Plague of Hate: What Now?

“You f*&#ing stupid Asian!” On a sunny afternoon in 2017, a man hurled this insult at me as I was crossing Sixth Avenue in midtown Manhattan, minding my own business. I didn’t take it seriously at the time. It was my second year living in the U.S., and I thought I...

When Facts Alone Are Not Enough: The Importance of “Soft Skills”

Nearly every rising business leader can talk to you about their technical skill (read: job) until they (and you) are blue in the face. It’s what they do and what they are good at. But technical skills, also referred to as “hard skills,” can only get you so far in a...

Crisis Response Principles: Part I

The Feeling For most of us, the days start the same way. You turn over, turn off your alarm, and then check your phone or email notifications. Most of the time, the notifications you find are the typical daily intrusions or distractions. But imagine this. One day you...

How Communication Professionals Can Win a Seat at the Table

The Dilemma If you are a communication professional, then you have probably experienced that moment of frustration when you’ve given vitally important advice to your boss, but it landed on deaf ears or they didn’t seem to be interested at all in what you had to say....