2018 Leadership and Crisis Preview: The Importance of Humility

2017 is a year defined by arrogance. Arrogance in national affairs, as the president and his senior staff persistently refused to acknowledge any facts that failed to align with their world view, and attacked those who dissented as purveyors of “fake...

The Anatomy of Another Apology

By: Iris Wenting Xue One key rule in crisis communication is: Make promises and then deliver them. In my last blog, I applied my 10C Model of Apologies to Volkswagen Then-CEO Martin Winterkorn’s Apology towards the Volkswagen Emission Scandal. And I promised to do the...

The Anatomy of Apology

By: Iris Wenting Xue The fallout of Volkswagen’s emission scandal is occupying headlines around the world. This Monday, Volkswagen said it would recall 1950 diesel cars in China to fix the defeat device software that was installed to pass the emission test. Last...

How Brian Williams’s Mind Played Tricks on Him

Adam Tiouririne | Bio | Posts 9 Feb 2015 | 12:50PM Brian Williams is under fire (figuratively) this week for falsely claiming he was under fire (literally) in Iraq in 2003. The NBC Nightly News anchor apologized for the error two days ago, which only spawned further...

My Pick for Best Leadership Communication Moment of 2014

Helio Fred Garcia | Bio | Posts 31 Dec 2014 Every year I look for great moments in leadership and leadership communication. This year offered many candidates for the greatest leadership moment. The usual suspects come from the world of politics, sports, or business....